Refund Policy
The short version
PostBuzz subscriptions and credit packs are non-refundable. You can cancel at any time, and you won't be charged again. We do refund mistakes, like a duplicate charge.
Subscriptions
Plans are billed monthly in advance. When you cancel, you keep your plan until the end of the month you've paid for, and you aren't charged again. We don't refund the rest of the current month, partly used months, or unused monthly allowance. See the Cancellation Policy.
Credit packs
Credit packs are one-off purchases that are available as soon as you pay. They aren't refundable, whether or not you've used them. They don't expire while your account is open.
When we do refund
We'll refund the affected amount in these cases:
- you were charged twice for the same thing
- you were charged after cancelling because of an error on our side
- you were charged the wrong amount
- a payment went through but, because of a fault on our side, the plan or credits never reached your account, and we can't fix it
- PostBuzz was unavailable for most of a billing month because of a fault on our side. We decide these case by case, and may offer credits or a pro-rated refund.
Where a law that applies to you gives you a right to a refund, that right isn't affected by this policy.
What isn't refunded
- outcomes from social networks or posting services, such as a network rejecting a post, limiting an account, or changing its rules
- AI output you didn't like. PostBuzz automatically returns the credit when an AI task fails, and you can edit or regenerate drafts.
- charges from your own AI provider when you use your own keys. Those are between you and the provider.
- accounts suspended or ended for breaking our Terms
How to ask
Email support@codeaamy.com within 30 days of the charge, from the address on your account, with the invoice number or date and what went wrong. We reply within 5 business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.
Chargebacks
Please talk to us before disputing a charge with your bank; we can usually sort it out faster. While a dispute is open, we may pause the account.